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PDF Ebook The Trust Factor: Liberating Profits & Restoring Corporate Vitality, by John Whitney
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Mistrust, argues John O. Whitney, forments meddling corporate bureaucracies that police even the most trivial transactions - squelching innovation and dragging down revenues with crippling administrative overhead. It discourages sales from talking to marketing, marketing to manufacturing, or manufacturing to design. (Or any of them talking to customers of suppliers.) And it provokes harassed managers to endlessly massage their budget and forecast numbers...and their superiors to doubt the results they submit.
- Sales Rank: #2709300 in Books
- Published on: 1994-01-01
- Original language: English
- Number of items: 1
- Dimensions: 9.20" h x .88" w x 6.20" l, 1.10 pounds
- Binding: Hardcover
- 256 pages
From Booklist
Because a number of differing management styles and philosophies have been successful in the past and because, on the other hand, similar ones have failed, much management literature is devoted to finding the common factor or the missing ingredient. Whitney argues that that factor is trust. The director of Columbia University Business School's Deming Center for Quality Management and author of Taking Charge: A Management Guide for Troubled Companies and Turnarounds (1987), he makes the case that mistrust between management and employees severely hampers productivity, adding unnecessary layers of bureaucratic controls and monitoring mechanisms and discouraging workers. He also convincingly documents the economic and social benefits that an atmosphere of trust fosters. David Rouse
Review
``Drawing on first-hand experience with a wide range of American companies, the author offers concrete proposals on how to dismantle mistrust-breeding hierarchies and revamp the ways of recognizing, measuring and rewarding performance. He also suggests changes for rooting out waste and complexity, while unleashing trust in everything from hiring to budgeting to streamlining the chain of command. (The Planning Forum 1994-10-01)
About the Author
McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide
Most helpful customer reviews
2 of 2 people found the following review helpful.
Great insight and sharp wit
By A Customer
I loved this book. Whitney uses great examples and a sharp tongue to expose many of the myths of our current management thinking. It is laugh-out-loud funny at points, and his writing style flows very well. There is some very good theory in here.
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