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The Information Paradox: Realizing the Business Benefits of Information Technology, by John Thorp
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- Sales Rank: #2405407 in Books
- Published on: 2003
- Format: Import
- Original language: English
- Number of items: 1
- Dimensions: 9.29" h x .98" w x 6.30" l,
- Binding: Hardcover
- 336 pages
Most helpful customer reviews
5 of 5 people found the following review helpful.
The Information Paradox: Realizing the Business Benefits of Information Technology, Revised Edition, 2003
By Arthur Rabinovitch
My comments on this excellent book are based on my 35 years working as a public servant within the Government of Canada and on its applicability to a government context. The Government of Canada invests in its employees and programs and is committed to demonstrating and evaluating in a transparent manner the benefits and results, whether expected or not, of its programs. This book focuses on information technology (IT) investments and explains why they often do not realize their promised benefits or results. Although IT leads to more and often better information, the paradox is that having more and better information does not automatically lead to realizing the expected benefits for the business or government program that made the investment. Going from our expectations of information technology to `better information' to better programs that realize the benefits and results is not always a straight line. This book by John Thorp helps us to better understand the complexity involved in linking information, how information is transforming the way employees think and act, and the strategy for realizing the expected and desired benefits. But more importantly, this book provides us with useful models (especially the Results Chain model), tools and techniques to address the complexity and make the linkages work so as to increase the likelihood of realizing the benefits. The Information Paradox should be compulsory reading for government (and business) managers and consultants who are concerned with planning new programs intended to realize expected benefits or with evaluating existing programs to determine if benefits are being realized. The models, tools and techniques described in the book will contribute to best practices in government evaluation and performance measurement.
2 of 4 people found the following review helpful.
A new approach to IT investment and business results
By A Customer
This book helps to understand why some of IT projects don't bring the expected business results. The book lays a new approach to help mapping between Information Technology investments and achieving business values.
1 of 4 people found the following review helpful.
A refreshing view of IT investment and business results
By A Customer
This book helps to understand why some of IT projects don't bring the expected business results. The book lays a new approach to help mapping between Information Technology investments and achieving business values.
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